Blog by itSMF Staff

What is DEX and how it is transforming ITSM? Let's check out why Digital Employee Experience is the natural evolution of IT service management and which are all the benefits of this shift.

The ISO/IEC 27005:2022 provides a useful guidance on «risk management of the information security» for every kind of organization: read more on our blog!

La Gestion des Services d'Entreprise (ESM) repose sur la logique de dominance des services, qui reconnaît que la valeur est co-créée grâce à l'échange entre eux.

The ISO 42001:2023 standard Annex A provides a series of objective controls and operational controls that organizations can apply to address risks related to AI systems.

In questo ultimo post dedicato alla resilienza aziendale, scopriamo una serie di esempi pratici di attività ricorrenti e manutenzioni essenziali.

The ISO 22989 standard on «information technology — artificial intelligence — artificial intelligence concepts and terminology» provides concepts and terminology to improve the understanding of AI.

Scopriamo insieme come costruire la resilienza aziendale fuori e dentro l'area ICT: dalle pratiche chiave alle macroaree che sono considerate per l'implementazione.

Organizations that need to adopt an effective artificial intelligence governance approach can find useful guidelines in the ISO/IEC 38507:2022 (and its main related standards).

Scopriamo insieme qual è il significato di resilienza aziendale, perché è indispensabile per ogni organizzazione e come possiamo implementarla.

Let's check out how the implementation of technological solutions in the health industry brings the need of protection and security of data and which ISO standards can help to manage them.

Trois piliers essentiels—la Gestion des Services d'Entreprise (ESM), la Planification des Ressources de l'Entreprise (ERP) et la Gestion de la Valeur—se trouvent au cœur de l'exécution réussie des stratégies.

Let's check out which are the key features of an effective data assessment platform for compliance and flexibility.

AI can enhance the performance of your ESM (ITSM) team: let's check out how AI based ITSM tools can be game-changer for many business.

Data assessment in cybersecurity is a strategic pillar for compliance and risk management: let's break down this topic with a focus on frameworks, challenges and solutions.

The ISO 20700:2017 on guidelines for management consultancy services provides a useful framework for ICT consultancy services.

Explorons comment les pratiques générales d'ITIL 4 peuvent être appliquées à l'ESM et examinons d'autres capacités issues de cadres ITSM pouvant être intégrées dans l'ESM.

Let's check out how we can manage the HR processes according to an Enterprise Service Management approach.

Explorons comment les accords de multi-niveaux (MLA) peuvent jouer un rôle central dans l'ESM et générer de la valeur dans l'ensemble de l'entreprise.

Let's check out our approach to the medical devices data protection compliance between EU and Switzerland according to EU Regulation 745/2017, GDPR, FADP and ISO 27001.

Avec l'enterprise service management, la logique dominée par les services est adoptée tant à l'intérieur qu'à l'extérieure de l'organisation.