1. What Are Cookies and Trackers?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to website owners. "Trackers" include cookies and similar technologies such as web beacons, pixel tags, local storage, and scripts that collect data about your interactions with our site.

Trackers may be set either by itsmf.ch directly (first-party) or by third-party services we use (third-party). Both types may be session-based (deleted when you close your browser) or persistent (remaining on your device for a set period).

2. Categories of Trackers Used on itsmf.ch

We use trackers across four categories: Necessary, Experience, Measurement, and Marketing.

2.1 Necessary Trackers

These trackers are required for the basic operation of the website. Without them, certain core features may not function. They do not require your consent under applicable law.

2.2 Experience Trackers

These trackers enhance the user experience by enabling interaction with social media platforms and displaying external content. They require your consent.

2.3 Measurement Trackers

These trackers collect aggregated information about how visitors use our website. This helps us understand traffic patterns and improve the site. They require your consent.

2.4 Marketing and Advertising Trackers

These trackers are used to deliver personalised advertising and track conversions from advertising campaigns. They require your consent.

3. Your Rights and Choices

You have the right to decide whether to accept or reject non-necessary cookies. You can exercise your preferences in the following ways:

3.1 Privacy Panel on itsmf.ch

When you first visit itsmf.ch, you will be presented with a cookie consent banner allowing you to accept or reject specific categories of trackers. You can revisit and change your preferences at any time by accessing the privacy panel on our website.

3.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website. Instructions for managing cookies in common browsers:

3.4 Withdrawing Consent

You may withdraw your consent to non-necessary trackers at any time without affecting the lawfulness of processing based on consent prior to withdrawal. Use the privacy panel on itsmf.ch or contact us at [email protected].

4. Legal Basis for Processing

The use of trackers is based on the following legal grounds:

Where itsmf.ch operates, Swiss law (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR) govern the use of tracking technologies.

5. International Data Transfers

Some third-party services used on itsmf.ch may transfer data outside Switzerland and the European Economic Area (EEA). In such cases, transfers are carried out under appropriate safeguards, including Standard Contractual Clauses or equivalent mechanisms recognised under Swiss and EU data protection law.

6. Owner and Data Controller

7. Changes to This Cookie Policy

The Owner reserves the right to update this Cookie Policy at any time. Changes will be indicated by updating the 'Last updated' date at the top of this document. Where required by law, your consent will be re-requested for material changes.

1. Owner and Operator

2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

3. Eligibility and Account Requirements

To use the Service, Users must meet the following requirements:

4. Use of the Service

Users agree to use the Service only for lawful purposes and in accordance with these Terms. The following uses are strictly prohibited:

5. Intellectual Property

The Owner holds and reserves all intellectual property rights for all Content published on the Service, unless otherwise indicated. Users may download or share Content exclusively for personal, non-commercial use, provided that:

Static pages and blog content published on itsmf.ch fall under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Under this license:

Credit to the creator is mandatory.

6. Payments and Purchases

6.1 Pricing

All displayed prices include any applicable fees and taxes unless otherwise stated. The Owner reserves the right to modify prices at any time.

6.2 Payment Processing

Payments are processed by authorised third-party payment processors. The Owner does not retain payment card details. A binding contract is formed upon submission of an order, at which point payment becomes due. The User will receive confirmation by email.

6.3 Service Delivery

Services will be provided within the timeframes specified at the point of purchase. Where no timeframe is stated, services will be delivered within a reasonable period.

7. Right of Withdrawal (EU/EEA Consumers)

European Consumers have the right to withdraw from a purchase contract within 14 days of receiving goods, without providing any reason. For digital services, the right of withdrawal may be waived upon explicit consent to immediate service delivery.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

Nothing in these Terms limits the Owner's liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by applicable law.

9. Disclaimer of Warranties

The Service is provided on an 'as is' and 'as available' basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Owner does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Links to Third-Party Websites

The Service may contain links to third-party websites or services that are not owned or controlled by the Owner. The Owner has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

11. Modifications to the Service and Terms

The Owner reserves the right to modify or discontinue the Service at any time, with or without notice. The Owner also reserves the right to amend these Terms at any time. Changes will be communicated by updating the 'Last updated' date at the top of this document. Continued use of the Service after changes constitutes acceptance of the revised Terms.

12. Dispute Resolution

12.1 Informal Resolution

If Users have complaints or concerns, they are encouraged to contact the Owner at [email protected]. The Owner will endeavour to respond within 21 days.

12.2 EU Online Dispute Resolution

European Consumers may submit complaints via the European Commission's Online Dispute Resolution (ODR) platform at:

https://ec.europa.eu/consumers/odr/

13. Governing Law

These Terms are governed by and construed in accordance with Swiss law. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Lugano, Switzerland.

For European Consumers, any mandatory consumer protection provisions applicable in the User's country of residence shall apply in addition to Swiss law, to the extent that they provide greater protection than Swiss law.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms and Conditions, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between the User and the Owner with respect to the use of the Service and supersede all prior communications and proposals.

16. Contact

For questions regarding these Terms and Conditions, please contact:

itSMF Switzerland c/o KIDAN SA