The ICT consultancy service management according to the ISO 20700 standard

02 Oct 2024 07:00 AM - By itSMF Staff

Reading time: ~ 2 min.

The ICT consultancy service management and the ISO 20700 standard

In our post, we're going to take a look at the ISO 20700:2017 on «Guidelines for management consultancy services», a standard that provides useful guidelines for the effective delivery of management consultancy services.

The ISO 20700 standard therefore applies also to the Information & Communication Technology (ICT) consultancy services.

The service delivery processes according to the ISO 20700 standard

The ISO 20700 standard defines in particular three main service delivery processes, which are:

🔖 Contracting

🔖 Execution

🔖 Conclusion.

For each process, the standard takes into consideration the following aspects:

📘 General

📘 Purpose

📘 Inputs

📘 Outcome

📘 Contents

In particular, the policies that direct the management of the service recall some issues related to some specific ISO standards, such as:

✅ Compliance management (see the ISO 37301 standard on «compliance management systems – requirements with guidance for use»);

✅ CSR sustainability (see the ISO 26000 standard on «social responsibility»);

✅ Project governance (see the ISO 21500 standard on «guidance on project management»;

✅ Data protection (see the ISO 27001 standard on «information security, cybersecurity and privacy protection – requirements» and GDPR);

✅ Intellectual Property protection IPR (see the ISO 56005 standard on «innovation management – tools and methods for intellectual property management – guidance»);

✅Health and Safety (see the ISO 45001 standard on «occupation health and safety management systems – requirements with guidance for use»);

✅Quality and Risk (see the standards ISO 9001 on «quality management systems – requirements» and ISO 31000 on «risk management»).

To better figure out the «big picture», take a look at our infographic on ICT consultancy service management according to the ISO 20700 standard and the main related standards: