Decide timely, commit late, fail smart and learn fast, deliver better solutions and experience to customers, challenge each other to improve. These are some…
ITIL® OR FitSM service management? NOT JUST A COMMERCIAL QUESTION! Service Management is much more than the available Best Practice frameworks. However, they are an important basis for guidance when…
The transfer of personal data to a country with an inadequate level of data protection: the role of standard contractual clauses (SCC) During the past months, we had an overview on personal data…
The data protection in Switzerland and GRC: our quick focus on FAPD (LPD) Ordinance On our previous posts, we took a look firstly at the data protection in Switzerland. We secondly compared the GRC…
Data protection between EU and Switzerland: the GRC Data Protection approach on GDPR and LPD-DSG-LPD (FDA) GRC and Data Protection: what about the approach in Switzerland? We already told you about…
Data protection in Switzerland: the Swiss Federal Data Protection Act (DPA) As is known, on September 25th, 2020, the Federal Data Protection Act (LPD) of Switzerland was enacted. The LPD - similarly…
When the large institutes that have regulated the project management world came to life, the term "governance" had not yet been introduced. Today, every standard claim to have governance for project…
itSMF's numbers continue to grow in Switzerland thanks to our savvy work on territory which is validated also by additional strategic partnerships. We are proud to announce the achieved agreement…
This post looks at how something we should call “selfless service” makes the customer journey – in this case, literally – so much easier to deliver a better customer experience. For example in the…
Ever wanted to know more about the current state of IT service management (ITSM) and ITIL adoption. What has been achieved by organizations and where they have struggled? If so, then this article is…
The beginnings and the history path To better describe itSMF and its territorial commitment to advocate, discuss, collate, advise and shape professionals in the IT sector, transmitting them the right…
Before answering this question, it is necessary to understand the origin of the IT4IT framework and its main components. IT4IT is supported by the Open Group and more specifically the IT4IT forum.…
Nowadays changing and improving the IT through the new technologies implementation could be “relative” simple. CIO should decide what challenge wants to pursue, or what kind of goal would…
