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ITIL 4 What’s new? – Geneva

June 25 @ 8:30 am - 10:00 am

Free

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management.

ITIL has evolved from the current version to ITIL 4 by re-shaping much of the established ITSM practices in the wider context of customer experience, embracing new collaborative approches, such as Lean, Agile, and DevOps.

ItSMF Switzerland organizes in partnership with ITECOR and CeRFI a presentation of ITIL 4 novelties and its training plan, in Lausanne (20th June, 2019) and in Geneva (25th June, 2019), around a breakfast.

Locations :

25.06.2019 : Hôtel Warwick Geneva, Rue de Lausanne 14, 1201 Genève

 

Agenda:

8:30 – 8:40: Introduction (Bruno Parnet – itSMF)

8:40 – 9:10: ITIL 4 – What’s new? (Jacques Panchard – Itecor – ITIL 4 certified)

9:10 – 9:30 am: ITIL 4 training (Philippe Gaugain – CeRFI)

9:30 – 9:45: Questions and Answers

9:45 – 10:00: Conclusion, upcoming events

 

Doors open at 8:00 am. Free admission, free breakfast.

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Details

Date:
June 25
Time:
8:30 am - 10:00 am
Cost:
Free
Event Categories:
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Event Tags:
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Organizer

Bruno Parnet
Phone:
+41 79 938 19 34
Email:
bruno.parnet@itsmf.ch
Website:
https://www.itsmf.ch/about-us-itsmf-switzerland/the-board-members/

Venue

Hôtel Warwick Geneva, Rue de Lausanne 14, 1201 Genève
Rue de Lausanne 14
Geneve, 1201 Switzerland
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itSMF Switzerland is a non-profit association committed to promote, facilitate and recognize the strategic role of IT Service Management, the quality of the served IT Services to gain a even more strategic role within the enterprises.
itSMF – IT Service Management Forum