IT4IT is better than ITIL? Here the answer from the expertise of itSMF professionals
Before answering this question, it is necessary to understand the origin of the IT4IT framework and its main components.
IT4IT is supported by the Open Group and more specifically the IT4IT forum. This organization is made up of professional software editing as well as consulting and end users.
The main structure of IT4IT consists of 4 value streams and support activities:
- Strategy to Portfolio (S2P): The objectives are to define the objectives, to align the IT roadmap with that of the business, to rationalize the services portfolio, its architecture, to manage the demand and to select the services.
- Requirement to Deploy (R2D): The objectives are to validate functional, technical specifications and standards, monitor developments, versioning, ensure the smooth running of tests and prepare deployments and its impact on the basis of configurations and the knowledge.
- Request to fulfill (R2F): this involves validating the price of services, organizing their consumption by users, managing subscriptions and setting up measurement tools.
- Detect to Correct (D2C): the objectives are to follow the production in the detection of anomalies, their diagnosis, their modification and their resolution.
In supporting activities, we find governance, finance, law, etc.
IT4IT proposes a representation of the architecture put in place to support the services. The 5 levels thus allow an abstraction of the most generic and agnostic to the structure of the suppliers' solutions.
By comparing the ITIL V3 incident process with the incident IT4IT component, the latter is described through its function, the data that composes it and the interactions it must have with the other components. While IITI describes a process with activities, inputs and outputs.
We can therefore finally conclude that ITIT focuses on the IT business while ITIL is focused on Business users, the former is described through data objects and components while the other proposes a set of process.
As to whether one is better than the other, it is especially important that both should allow IT departments to improve, become more professional and become more efficient in meeting user expectations.
And both allow a different view of the services put in place.
Author: Sebastién Martin