WHAT WE DO AND HOW WE DO IT


itSMF Switzerland is a professional forum whose mission is to disseminate and instill the service management culture throughout Switzerland for a better IT function’s credibility, visibility and operativity aiming to support business strategies development through digital technologies usage and IT services.

Acknowledgment

We organize and take part to events such as meetings, seminars and workshops where we tranfer the concepts, strategies and best practices applied to enterprise IT specific arguments and contexts.


  • seminars
  • workshops
  • key notes
  • professional networking
  • documentation
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Comparison

We organize conferences and round tables where the direct comparison of different poin of view, experiences and skills increases the added value's stream to find concrete solutions to specific pain points issues.


  • conferences
  • round tables
  • case studies
  • success stories
  • social blogging
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Consulting

Helped by our partners we provide targeted consultancy in companies to carry out certification processes and to validate quality management processes and Service Management models.


  • process validation
  • governance models
  • supervision & management
  • company certification
  • coaching
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Training

Helped by our partners we make our community aware of continuing education matters as core engine for continuous improvement, encouraging tailored training to the specific needs and targets.


  • classroom courses
  • online courses
  • on-site courses
  • training-on-the-job courses
  • certification paths
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We adopt all the successful methodologies to spread the best practises knowledge in end-to-end IT service lifecycle.

We try to find it in the best way involving more perspectives, both oriented to internal IT staff and all “C-level” decision making management and influencing stakeholders to explain the IT function real potential and strategic role in overall enterprise boundary and following the whole supply chain.

The IT service quality should be supported and maintained at same level in all the value chain. The proposed arguments and contents in our events and social network are the result of a careful market research based on influential partners proposals and councils who help us to put forward the solutions the companies want.

The IT service management and IT governance could be adapted to many areas such as quality, agility, security, management and leadership, project management, development and integration as more important at least.
Although itSMF is historically inspired to OGC and Axelos world and its methodologies and best practises portfolio is able to propose all the best recognized and adopted methodologies in the market with a great focus to evolutions and trends in a full independent way.
Axelos proposes ITIL for Service Management, Prince2 for Project Management with a strong evolution and interest to Agile world, Resilia for resiliency to cyber security threates.

itSMF competences and experiences can be proficiently used to map the different methodologies between these adopted and those referred such as standard ISO/IEC, ISACA, PMI, ScrumAlliance, DevOps, VeriSM, Lean and Kanban, SAFe.


The comparison method is always on, thanks to our blog and social contents, from which could be raised some interesting solution points to problems and new trends launch. This resumes and extends our specific events.

The comparison method is born by our community of professionals, partners and member affiliates, to which we give the chance deven to be leading actors in order to propose any interesting topic in vogue in the enterprises where they have to deal with as well as obtain a quality standard, be compliant to a new specific regulation or simply improve their performance in some strategic services.

Round tables are the best place to present issues, exchange assumptions and opinions, permit all attendees to be prepared to actively contribute and look for solutions that each others ask for.

Our round tables are composed by enterprises which better representing the most important territorial product sectors.

The documentation as case studies and success stories will be published in the protected area reserved to affiliated and members.

From comparison we try to give all the our potential and added value able to differentiate the way we deal with the arguments.


Helped by our partners and sponsors we are able to support on the territory the enterprises to provide the best fit solutions to needs.

We are committed to listen carefully our stakeholders to quick understand the environmental factors to be able to adapt the right methodologies up to tools and framework.
We suggest all the best tools right to integrate, orchestrate and simplify the IT processes formerly evaluated and approved.

itSMF consulting concept surrounds the strategy and management to align the IT to the enterprises, to prepare and manage the change in order to meet the innovation results and suggest itSM professional figures and profiles to accomplish the specific requests.

itSMF also suggest to agree on-site “discovery day” to meet the stakeholders and analyze the requirements, organize a tailored workshop to obtain change acceptance consensus, coach and incubate the itSM projects.
Our unbiased expert judgement is valuable to approve and validate processes and innovation projects using digital technologies.


The vision of itSMF aims to help and support our member affiliates and professionals to undertake training and certification paths using our professionals.
By this way the competence of our partners and sponsors is the master key to instill the culture of “know by learning” able to cover all the present and upcoming lacks of knowledge.
We organize also advanced courses and seminars to transfer all the necessary specific competence.

We identify the training as the final and most important brick to carry out professionals and companies to the growth way.

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