<?xml version="1.0" encoding="UTF-8" ?><!-- generator=Zoho Sites --><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/"><channel><atom:link href="https://www.itsmf.ch/blogs/tag/iso38507/feed" rel="self" type="application/rss+xml"/><title>itSMF Switzerland - Blog #ISO38507</title><description>itSMF Switzerland - Blog #ISO38507</description><link>https://www.itsmf.ch/blogs/tag/iso38507</link><lastBuildDate>Fri, 09 Oct 2026 07:10:12 +0200</lastBuildDate><generator>http://zoho.com/sites/</generator><item><title><![CDATA[The AI governance and the main related ISO standards: 42001, 38507 and 38500]]></title><link>https://www.itsmf.ch/blogs/post/the-eu-ai-act-and-the-main-related-iso-standards-42001-38507-and-38500</link><description><![CDATA[<img align="left" hspace="5" src="https://www.itsmf.ch/EU-artificial-intelligence-act-and-main-related-ISO-standards-ISO-42001-ISO-38507-ISO-38500-its.jpg"/>Organizations that need to adopt an effective artificial intelligence governance approach can find useful guidelines in the ISO/IEC 38507:2022 (and its main related standards).]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_eaocCKUWRQWj8hdYP5pfdA" data-element-type="section" class="zpsection "><style type="text/css"> [data-element-id="elm_eaocCKUWRQWj8hdYP5pfdA"].zpsection{ border-radius:1px; } </style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_EZDc8gx4R1GuKfHeKhZ2iw" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"> [data-element-id="elm_EZDc8gx4R1GuKfHeKhZ2iw"].zprow{ border-radius:1px; } </style><div data-element-id="elm_PC-fd0JiQGy9ODIQOJc_6g" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-8 zpcol-sm-12 zpalign-self- "><style type="text/css"> [data-element-id="elm_PC-fd0JiQGy9ODIQOJc_6g"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_DmKi1zQzpSrBY7HijFo4iw" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_DmKi1zQzpSrBY7HijFo4iw"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="font-style:italic;">Reading time: ~ 3 min.</span><br/></p></div>
</div><div data-element-id="elm_2qjBSAuRzQlWAQ9It7Qvyg" data-element-type="image" class="zpelement zpelem-image "><style> @media (min-width: 992px) { [data-element-id="elm_2qjBSAuRzQlWAQ9It7Qvyg"] .zpimage-container figure img { width: 703px ; height: 397.63px ; } } @media (max-width: 991px) and (min-width: 768px) { [data-element-id="elm_2qjBSAuRzQlWAQ9It7Qvyg"] .zpimage-container figure img { width:723px ; height:542.25px ; } } @media (max-width: 767px) { [data-element-id="elm_2qjBSAuRzQlWAQ9It7Qvyg"] .zpimage-container figure img { width:415px ; height:311.25px ; } } [data-element-id="elm_2qjBSAuRzQlWAQ9It7Qvyg"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="" data-size-mobile="" data-align="center" data-tablet-image-separate="false" data-mobile-image-separate="false" class="zpimage-container zpimage-align-center zpimage-tablet-align-center zpimage-mobile-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit hb-lightbox " data-lightbox-options="
                type:fullscreen,
                theme:dark"><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor" role="link" tabindex="0" aria-label="Open Lightbox" style="cursor:pointer;"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/EU-artificial-intelligence-act-and-main-related-ISO-standards-ISO-42001-ISO-38507-ISO-38500.jpg" width="415" height="311.25" loading="lazy" size="fit" alt="direttiva sulla responsabilità da intelligenza artificiale itsmf blog" data-lightbox="true"/></picture></span></figure></div>
</div><div data-element-id="elm_Uy2drJ_yPLPmFCRoHyz74Q" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_Uy2drJ_yPLPmFCRoHyz74Q"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-style-none zpheading-align-left " data-editor="true">The artificial intelligence and the governance: the most relevant ISO standards<br/></h2></div>
<div data-element-id="elm_MA7yDYFPfnWBQlmFKNXRhQ" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_MA7yDYFPfnWBQlmFKNXRhQ"].zpelem-text { border-radius:1px; margin-block-start:14px; } </style><div class="zptext zptext-align-left " data-editor="true"><div><div style="color:inherit;"><div style="color:inherit;"><div style="color:inherit;"><div style="color:inherit;"><div style="color:inherit;text-align:left;"><div style="color:inherit;text-align:left;"><div style="color:inherit;text-align:left;"><div style="color:inherit;text-align:left;line-height:1.5;"><div style="color:inherit;text-align:left;"><div style="color:inherit;text-align:left;"><div style="color:inherit;text-align:left;"><div style="color:inherit;text-align:left;"><div style="color:inherit;text-align:left;"><div style="color:inherit;text-align:left;"><div style="color:inherit;text-align:left;line-height:1;"><div style="color:inherit;text-align:left;"><div style="color:inherit;text-align:left;"><div style="color:inherit;text-align:left;line-height:2;"><div style="color:inherit;text-align:left;line-height:2;"><div style="color:inherit;text-align:left;"><div style="color:inherit;text-align:left;line-height:2;"><div style="color:inherit;text-align:left;"><span style="color:inherit;"><span>In the landscape of (IT or) <span style="font-weight:bold;">Enterprise Service Management</span> the artificial intelligence arises as one of the leading trend that brings a lot of innovation in the concept of IT service management, as well as big <span style="background-color:rgb(244, 244, 78);">challenges regarding the governance aspects</span>.</span></span></div><div style="color:inherit;text-align:left;"><span style="color:inherit;"><span><br/></span></span></div><div style="color:inherit;text-align:left;"><span style="color:inherit;"><span>In our today post, we're going to take a closer look at the <span style="background-color:rgb(4, 234, 119);">most relevant ISO standards</span> that provide us useful guidelines for organizations in the implementation of the correct AI governance. </span></span><span style="color:inherit;"><span>Our overview will be mainly on:<br/></span></span></div></div>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div>
</div></div><p><span></span></p></div></div></div></div><span style="font-size:18px;"><span style="color:inherit;"><span style="font-size:11pt;"></span></span></span></div>
</div></div><div data-element-id="elm_nu4j1qP8Z3thgFoRMPCU0Q" data-element-type="text" class="zpelement zpelem-text "><style></style><div class="zptext zptext-align-left " data-editor="true"><ul><li>ISO/IEC 38507:2022</li><li>ISO 38500</li><li>ISO 42001:2023</li><li>ISO/IEC 28394:2023<br/></li></ul></div>
</div><div data-element-id="elm_jWAPjWnTId9Nj7TRGBVZVQ" data-element-type="heading" class="zpelement zpelem-heading "><style></style><h2
 class="zpheading zpheading-style-none zpheading-align-left " data-editor="true">The artificial intelligence and governance according to the ISO 38507 standard<br/></h2></div>
<div data-element-id="elm_CB6TtcQE5E_LfUobjEaukA" data-element-type="text" class="zpelement zpelem-text "><style></style><div class="zptext zptext-align-left " data-editor="true"><p><span style="font-size:16px;">The ISO/IEC 38507:2022 standard on «</span><span style="font-size:16px;"><span>Information technology — Governance of IT — Governance implications of </span></span><span>the use of artificial intelligence by Organizations</span><span style="font-size:16px;">» provides guidelines <span style="background-color:rgb(234, 234, 4);">addressed to governing body of organizations that use artificial intelligence</span>.</span></p><p><span style="font-size:16px;"><br/></span></p><p><span style="font-size:16px;">The documentation is useful to <span style="font-weight:bold;">implement an effective, efficient and acceptable use of the AI within the organization</span>. The standard can be applied to ensure the governance of current and future uses of artificial intelligence as well as the implications of such use for the organization itself.<br/></span></p><div style="color:inherit;"><p style="text-align:justify;"><br/><span style="font-size:14pt;"></span></p><p style="text-align:justify;">These are the sections of ISO/IEC 38507:2022 standard:<br/></p></div></div>
</div><div data-element-id="elm_vj7MFpG5114Cd_ZkTTLe9w" data-element-type="text" class="zpelement zpelem-text "><style></style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;"><span style="font-weight:bold;">1 Scope</span><br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;"><span style="font-weight:bold;">2 Normative references</span><br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;"><span style="font-weight:bold;">3 Terms and definitions</span><br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">3.1 Terms related to Al<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">3.2 Terms related to governance<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;"><span style="font-weight:bold;">4 Governance implications of the organizational use of Al</span><br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">4.1 General<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">4.2 Maintaining governance when introducing Al<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">4.3 Maintaining accountability when introducing Al<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;"><span style="font-weight:bold;">5 Overview of Al and Al systems</span><br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">5.1 General<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅</span></span></span></span><span style="color:inherit;"> 5.2 How Al systems differ from other information technologies<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">5.3 Al ecosystem<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">5.4 Benefits of the use of Al<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">5.5 Constraints on the use of Al<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;"><span style="font-weight:bold;">6 Policies to address use of Al</span><br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">6.1 General<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">6.2 Governance oversight of Al<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">6.3 Governance of decision-making<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">6.4 Governance of data use<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">6.5 Culture and values<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">6.6 Compliance<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">6.7 Risk<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;"><span style="font-weight:bold;">Annex A Governance and organizational decision-making</span><br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">A.1 Overview of relevant governance standards<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">A. 2 Governing body guidance over management decisions<br/></span><span style="color:inherit;"><span><span style="font-size:16px;"><span>✅ </span></span></span></span><span style="color:inherit;">A.3 Governance of data use</span></p></div>
</div><div data-element-id="elm_cHJo3-UBy_NC6tUG-DNNgQ" data-element-type="heading" class="zpelement zpelem-heading "><style></style><h2
 class="zpheading zpheading-style-none zpheading-align-left " data-editor="true">ISO/IEC 38507 and the main correlated ISO standards<br/></h2></div>
<div data-element-id="elm_I4pDzdzajiaGMR4owNwSFA" data-element-type="text" class="zpelement zpelem-text "><style></style><div class="zptext zptext-align-left " data-editor="true"><div><span><span style="font-size:16px;">If we take a closer look at the IEC/ISO 38507:2022 standard we can find a direct relation to the <span style="font-weight:bold;">ISO/IEC 42001:2023</span> on «<span style="color:inherit;"><span>Information technology Artificial intelligence Management system</span></span>»</span> (we already had a <a href="https://www.itsmf.ch/blogs/post/the-management-systems-for-artificial-intelligence-according-to-iso-42001-2023" title="focus on our blog about this standard" rel="">focus on our blog about this standard</a>).</span></div><br/><div><span style="font-size:16px;">Regarding to the <span style="background-color:rgb(234, 234, 4);">AI governance approach proposed in the ISO 38507 standard</span>, we can point out that it is aligned with the one defined in the well-known <span style="font-weight:bold;">ISO/IEC 38500:2015 standard</span> on «<span style="color:inherit;"><span>Information technology - Governance of IT for the organization</span></span>».</span></div><div><span style="font-size:16px;"><br/></span></div><div><div><span style="font-size:16px;"><span>On the subject of <span style="background-color:rgb(234, 234, 4);">risk management</span>, the ISO 38507 recalls the <span style="font-weight:bold;">IEC/ISO 28394:2023</span> standard on «</span><span>Information technology — Artificial intelligence – Guidance on risk management».</span></span></div><div><span style="font-size:16px;"><span><br/></span></span></div><div><span style="color:inherit;"><span>To better figure out the «big picture», take a look at our infographic:</span></span></div></div></div>
</div><div data-element-id="elm_GJ3NT9jCQU0ivFXDnpKrvQ" data-element-type="image" class="zpelement zpelem-image "><style> @media (min-width: 992px) { [data-element-id="elm_GJ3NT9jCQU0ivFXDnpKrvQ"] .zpimage-container figure img { width: 703px ; height: 527.25px ; } } @media (max-width: 991px) and (min-width: 768px) { [data-element-id="elm_GJ3NT9jCQU0ivFXDnpKrvQ"] .zpimage-container figure img { width:723px ; height:542.25px ; } } @media (max-width: 767px) { [data-element-id="elm_GJ3NT9jCQU0ivFXDnpKrvQ"] .zpimage-container figure img { width:415px ; height:311.25px ; } } [data-element-id="elm_GJ3NT9jCQU0ivFXDnpKrvQ"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="" data-size-mobile="" data-align="center" data-tablet-image-separate="false" data-mobile-image-separate="false" class="zpimage-container zpimage-align-center zpimage-tablet-align-center zpimage-mobile-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit hb-lightbox " data-lightbox-options="
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                theme:dark"><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor" role="link" tabindex="0" aria-label="Open Lightbox" style="cursor:pointer;"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/EU-AI-act_main-related-ISO-standards_ISO-42001_ISO-38507_ISO-38500.jpg" width="415" height="311.25" loading="lazy" size="fit" data-lightbox="true"/></picture></span><figcaption class="zpimage-caption zpimage-caption-align-center"><span class="zpimage-caption-content">By Andrea Leonardi (VP @ Minerva Group Service, MP @ Alpemi Consulting &amp; itSMF Swizerland board member).</span></figcaption></figure></div>
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</div><div data-element-id="elm_d1eWKkkH3Ur-BcVticy9zQ" data-element-type="button" class="zpelement zpelem-button "><style> [data-element-id="elm_d1eWKkkH3Ur-BcVticy9zQ"].zpelem-button{ border-radius:1px; } </style><div class="zpbutton-container zpbutton-align-center "><style type="text/css"> [data-element-id="elm_d1eWKkkH3Ur-BcVticy9zQ"] .zpbutton.zpbutton-type-primary{ background-color:#C3004A !important; } </style><a class="zpbutton-wrapper zpbutton zpbutton-type-primary zpbutton-size-md zpbutton-style-roundcorner " href="/membership-program"><span class="zpbutton-content">Get the benefits of Membership Program</span></a></div>
</div><div data-element-id="elm_Xes-zw7pkk0H_YijAHK7ZA" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_Xes-zw7pkk0H_YijAHK7ZA"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-style-none zpheading-align-left " data-editor="true">Our sponsors<br/></h2></div>
<div data-element-id="elm_TqOAGntLxrmcFD0xUWHEQg" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_TqOAGntLxrmcFD0xUWHEQg"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p><span style="color:inherit;"><span>A special thanks to our Advanced Sponsors:</span></span></p></div>
</div><div data-element-id="elm_LorlQr9ln9V2MKGWNWOyKg" data-element-type="image" class="zpelement zpelem-image "><style> @media (min-width: 992px) { [data-element-id="elm_LorlQr9ln9V2MKGWNWOyKg"] .zpimage-container figure img { width: 244px ; height: 81.33px ; } } @media (max-width: 991px) and (min-width: 768px) { [data-element-id="elm_LorlQr9ln9V2MKGWNWOyKg"] .zpimage-container figure img { width:723px ; height:241.00px ; } } @media (max-width: 767px) { [data-element-id="elm_LorlQr9ln9V2MKGWNWOyKg"] .zpimage-container figure img { width:415px ; height:138.33px ; } } [data-element-id="elm_LorlQr9ln9V2MKGWNWOyKg"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="" data-size-mobile="" data-align="center" data-tablet-image-separate="false" data-mobile-image-separate="false" class="zpimage-container zpimage-align-center zpimage-tablet-align-center zpimage-mobile-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit hb-lightbox " data-lightbox-options="
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</div><div data-element-id="elm_F0JvEftRNMC93UlbuLy66A" data-element-type="image" class="zpelement zpelem-image "><style> @media (min-width: 992px) { [data-element-id="elm_F0JvEftRNMC93UlbuLy66A"] .zpimage-container figure img { width: 120px !important ; height: 90px !important ; } } @media (max-width: 991px) and (min-width: 768px) { [data-element-id="elm_F0JvEftRNMC93UlbuLy66A"] .zpimage-container figure img { width:120px ; height:90px ; } } @media (max-width: 767px) { [data-element-id="elm_F0JvEftRNMC93UlbuLy66A"] .zpimage-container figure img { width:120px ; height:90px ; } } [data-element-id="elm_F0JvEftRNMC93UlbuLy66A"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="" data-size-mobile="" data-align="center" data-tablet-image-separate="false" data-mobile-image-separate="false" class="zpimage-container zpimage-align-center zpimage-tablet-align-center zpimage-mobile-align-center zpimage-size-original zpimage-tablet-fallback-original zpimage-mobile-fallback-original hb-lightbox " data-lightbox-options="
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</div><div data-element-id="elm_8KfkLhqzZJfJnh-2kZVXVg" data-element-type="image" class="zpelement zpelem-image "><style> @media (min-width: 992px) { [data-element-id="elm_8KfkLhqzZJfJnh-2kZVXVg"] .zpimage-container figure img { width: 244px ; height: 82.65px ; } } @media (max-width: 991px) and (min-width: 768px) { [data-element-id="elm_8KfkLhqzZJfJnh-2kZVXVg"] .zpimage-container figure img { width:723px ; height:244.89px ; } } @media (max-width: 767px) { [data-element-id="elm_8KfkLhqzZJfJnh-2kZVXVg"] .zpimage-container figure img { width:415px ; height:140.56px ; } } [data-element-id="elm_8KfkLhqzZJfJnh-2kZVXVg"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="" data-size-mobile="" data-align="center" data-tablet-image-separate="false" data-mobile-image-separate="false" class="zpimage-container zpimage-align-center zpimage-tablet-align-center zpimage-mobile-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit hb-lightbox " data-lightbox-options="
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</div><div data-element-id="elm_oQxwvS0KDlyviZrf5mI9qg" data-element-type="image" class="zpelement zpelem-image "><style> @media (min-width: 992px) { [data-element-id="elm_oQxwvS0KDlyviZrf5mI9qg"] .zpimage-container figure img { width: 244px ; height: 68.32px ; } } </style><div data-caption-color="" data-size-tablet="" data-size-mobile="" data-align="center" data-tablet-image-separate="false" data-mobile-image-separate="false" class="zpimage-container zpimage-align-center zpimage-tablet-align-center zpimage-mobile-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit hb-lightbox " data-lightbox-options="
                type:fullscreen,
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</div></div></div></div></div></div> ]]></content:encoded><pubDate>Wed, 22 Jan 2025 07:00:00 +0100</pubDate></item></channel></rss>