Self-Assessment Study, University of St.Gallen

Dear itSMF members

The university of St. Gallen, in cooperation with the Copenhagen Business School, has published an ITIL self assessment.

We recommend that all itSMF members and ITSM interested to participate in this self-assessment.

Invitation to Self-Assessment Study (Copenhagen Business School, University of St.Gallen)

ITIL processes cannot be designed in a one-size-fits-all approach. They are dependent on specific contextual factors of an organization such as strategy, firm size, and culture. These factors are currently investigated by a team of researchers from Copenhagen Business School, University of St.Gallen, and Humboldt-University of Berlin. The goal of this research is to gain a better understanding of how the use of the IT Infrastructure Library (ITIL) can improve business/IT alignment.

On the final page of the questionnaire a gap analysis will be provided that relates the current (as-is) level of ITIL process maturity to a benchmark level based on the contextual factors of the participant`s organization. In addition, the participants can choose to be notified as soon as a more detailed assessment is available on the platform. By offering this self-assessment functionality the researchers not only want to generate scientific insights, but also provide individual recommendations on how to improve specific ITIL processes.

The survey addresses IT professionals (CIOs, IT managers, as well as knowledgeable consultants) with work experience from at least one organization that uses ITIL. It takes about 30 minutes to complete. The results will be analyzed on an aggregate level and used for academic purposes only.

The survey is accessible until the end of this year at:

Niels-Bjørn Andersen is a Professor and Till Winkler, who co-developed the self-assessment methodology, is an Assistant Professor at the Department of IT Management at Copenhagen Business School. Jochen Wulf is a Project Manager at the chair of Prof. Walter Brenner at the Institute of Information Management (University of St.Gallen). The study is supported by several itSMF organizations (Austria, Denmark, Estonia, Germany, Switzerland).

For further questions please contact:

Copenhagen Business School
Dr. Till J. Winkler
Tel: +45 38154459
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Institut für Wirtschaftsinformatik (Universität St.Gallen)
Dr. Jochen Wulf
Tel. +41 71 224 3865
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